Habeo is the IT asset management and CMDB platform built specifically for higher education, replacing ServiceNow ITAM for universities with native Jamf, Intune, and Google Admin discovery, Workday-driven lifecycle management, and GASB 34/35-compliant depreciation. We're looking for a Customer Success Manager to own the post-sale relationship with our university customers — helping IT asset managers, controllers, and CISOs get the most out of Habeo from onboarding through renewal.
This role is 100% remote. Habeo is remote-first and accepts applicants located anywhere in the world.
What you'll do
- Own a portfolio of institutional accounts, serving as the primary point of contact after the sales handoff
- Guide customers through onboarding and implementation, including data migration and integration setup with systems like Jamf, Intune, Workday, and Banner
- Build strong relationships with IT asset managers, controllers, grant administrators, and CISOs to understand their goals and surface product value
- Monitor account health, proactively flag risk, and drive adoption of key workflows like audit trails, GASB depreciation, and the CMDB relationship graph
- Partner with product and engineering to relay customer feedback and advocate for roadmap priorities
- Lead renewal and expansion conversations, and help customers build the internal case for continued investment
What we're looking for
- 3+ years of experience in a customer success, account management, or implementation role at a B2B SaaS company
- Strong project management skills with the ability to run multi-stakeholder onboarding and migration processes
- Comfort discussing technical concepts like SSO, data integrations, and compliance frameworks with technical and non-technical stakeholders alike
- Excellent written and verbal communication, with the ability to build trust with senior institutional stakeholders (CIOs, CISOs, controllers)
- A proactive, consultative approach to identifying risk and opportunity in customer accounts
- Experience tracking and reporting on account health metrics such as adoption, retention, and expansion
Nice to have
- Experience working with higher education, government, or other institutional customers
- Familiarity with IT asset management, CMDB, or ITSM tools
- Experience with compliance or audit-related workflows (e.g., GASB, grant compliance, HECVAT)